Welcome to CareHub Marketplace, a personal care application connecting users with various service providers offering spa, fitness centers, hair salons, and other personal care services. This Privacy Policy outlines how CareHub Marketplace collects, uses, and protects user data.

1. Who we are

Our website address is: https://carehub.shop.

2. Information We Collect

2.1 User-Provided Information

• Account Registration: To use CareHub Marketplace, users must provide accurate and up-to-date personal information during account registration.
• Service Requests: Users may provide additional information, such as preferences and special requests, when making service inquiries or bookings.

2.2 Automatically Collected Information

• Usage Data: CareHub Marketplace collects data about user interactions with the app, including app launches, taps, clicks, and other activities.
• Device Information: Information about the user’s device, such as device type, operating system, and unique device identifiers, may be collected for app functionality, performance, and diagnostics.

3. Data Use and Purpose

We collect and use data for the following purposes:

• App Functionality: To authenticate users, enable features, prevent fraud, implement security measures, ensure server up-time, minimize app crashes, improve scalability and performance, and perform customer support.
• Product Personalization: Customizing user experiences, such as providing a list of recommended services or suggestions based on user preferences.
• Analytics: Evaluating user behavior to understand the effectiveness of existing product features, plan new features, measure audience size or characteristics, and enhance overall app performance.

4. Third-Party Partners

CareHub Marketplace may work with third-party partners, including analytics tools and advertising networks. However, user data is not shared for tracking purposes, and data is used only for the purposes outlined in this privacy policy.

5. Optional Data Disclosure

Certain data types collected by the app, including but not limited to:

Contact Info:

• Name (such as first or last name)
• Email Address (including but not limited to a hashed email address)
• Phone Number (including but not limited to a hashed phone number)
• Physical Address (such as home address, physical address, or mailing address)
• Other User Contact Info (any other information that can be used to contact the user outside the app)

Optional Data (collected but not mandatory):

• Search History:
  • Search History (information about searches performed in the app)
• Identifiers:
  • User ID (such as screen name, handle, account ID, assigned user ID, customer number, or other user- or account-level ID)
  • Device ID (such as the device’s advertising identifier or other device-level ID)
• Purchases:
  • Purchase History (an account’s or individual’s purchases or purchase tendencies)
• Usage Data:
  • Product Interaction (such as app launches, taps, clicks, scrolling information, music listening data, video views, saved place in a game, video, or song, or other information about how the user interacts with the app)
  • Advertising Data (such as information about the advertisements the user has seen)
  • Other Usage Data (any other data about user activity in the app)
• Diagnostics:
  • Crash Data (such as crash logs)
  • Performance Data (such as launch time, hang rate, or energy use)
  • Other Diagnostic Data (any other data collected for the purposes of measuring technical diagnostics related to the app)

These data types are considered optional for disclosure as they meet criteria outlined in the Play Store & App Store privacy guidelines.

6. Security Measures

CareHub Marketplace implements industry-standard security measures to protect user data from unauthorized access, disclosure, alteration, and destruction.

7. User Choices and Control

Users have the right to:

• Access their personal information.
• Update or correct their information.
• Delete their account and data.
• Opt-out of optional data disclosures.

8. Privacy Policy Updates

This Privacy Policy may be updated periodically, and users will be notified of any changes. It is recommended to review this policy regularly. 

9. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

10. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

11. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

12. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

13. Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

14. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

15. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

16. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@carehub.shop
• Phone: +250 791 446 935

You can also fill in a complaint form here.